A Collection of Commonly Asked Questions at Mobility City of Metro Detroit, MI
How Can We Help?
Explore these helpful FAQs
At our mobility store, we offer a wide range of equipment for rent and for sale, including mobility scooters, power chairs, lift chairs, and more. Our knowledgeable staff can help you find the right equipment to meet your needs and budget, but here are a list of our customers frequently asked questions at Mobility City of Metro Detroit, MI.
About/Showroom
Our showroom is open from Monday to Friday from 9:00 AM to 5:00 PM, on Saturdays from 10:00 AM to 1:00 PM, and we are closed on Sundays.
Yes, there will be someone available in our showroom to assist you with your mobility product needs.
Yes, we offer delivery services for mobility equipment to your home.
Purchasing & Payment
Yes, we offer a 3.0% Military or Veterans Discount on mobility products.
Yes, we offer financing options for mobility equipment.
No, we do not offer senior discounts on mobility equipment.
Yes, we run monthly specials on particular mobility equipment such as scooters, power chairs, and bath safety equipment.
No, we do not accept health insurance for mobility equipment purchases.
We try our best to work within your budget and offer affordable options depending on your specific needs.
No, we do not buy used mobility equipment.
Our products fall under the category of Durable Medical Equipment, and as such, are not eligible for returns or exchanges.
Rentals
We offer rental options for Scooters, Wheelchairs, Power Chairs, Knee Walkers, Hospital Beds, Transport Chairs, and Lift Chairs.
Our rental periods are flexible, and you can rent our equipment for up to a month at a time. However, we also offer daily, weekend, weekly, or other customized rental rates based on your needs.
Yes, we offer delivery services for rented mobility products for an additional fee based on the distance from our location.
Yes, there is a delivery fee for renting mobility equipment from Mobility City of Detroit, MI, and it is based on the distance from our location.
Yes, we can deliver and pick up rented mobility products to your hotel as long as you are a registered guest.
No, we do not offer insurance for rented mobility equipment.
Yes, only the first month’s rental fee is applied towards the purchase price of the mobility equipment. For instance, if you rented a scooter for three months, only the first month’s rental fee will be applied towards the purchase price.
Yes, we deliver rented mobility equipment to the local airport (Detroit Metro/DTW).
Contact Mobility City of Metro Detroit! You can reach us through our website or call 1-313-914-3020 to reserve a rental.
Generally, at baggage claim for your particular airline, or the hotel valet at the airport.
Not directly. Customers can rent mobility equipment and take them with them for their cruise.
Customers need to pick up locally, and take with them on their trip.
Repairs
Yes we can! Contact us through our website or call us at 1-313-914-3020.
Yes it does! We come to you!
Yes we do service electric scooters that are considered durable medical equipment. We do not service scooters that are deemed recreational.
You can if you like, however you may need to drop off with us to do the repair.
Technicians
Yes, they are employed by Mobility City of Metro Detroit and have submitted to background checks.
Yes, our Technicians are vaccinated.
Yes, our Techs are insured.
In-Home Delivery
We provide White Glove Delivery Service (WGD) to our customers for new mobility equipment. We service the Metropolitan Detroit area
Once mobility equipment is purchased (and delivered if necessary. I.e., Stairlift) we will contact you to schedule a WGD or installation
We come to you! Our truck is beautifully wrapped in our Red, White & Blue color scheme and our company name Mobility City!
Products & Equipment
Yes we do!
Yes you can!
Yes we do!
We come to you! Our truck is beautifully wrapped in our Red, White & Blue color scheme and our company name Mobility City!
We do carry batteries for almost all makes and models of Mobility (Scooters, Power Chairs, etc.) and Access (Stairlifts, Elevator lifts, etc.)
Currently we do not carry Lithium batteries, however we can order them for you.
Yes you can!
We do sell chargers!
We do not purchase used mobility equipment.
Yes we do! Mobility City of Metro Detroit is an industry leader with our variety and selection of mobility equipment! We are a dealer for the most popular brands in the market (Golden, Pride, Drive, etc.)!
We do! One of our 1st actions when working on a repair is to determine if the mobility device is under warranty. Our labor, however, is not covered under warranty.
We do!
Sanitization
We sanitize manual mobility equipment using a steam cleaner! Our steamer heats up to 220 degrees and kills 99% of pathogens. We also as part of a scooter tune up or repair, “detail” it before it’s returned to the customer.
It will not
Steam!
Generally that is up to the usage by the customer. For example if a customer uses their mobility equipment heavily/regularly, they may need it sanitized monthly.
We can sanitize equipment either in our store or a customer’s residence!
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Dennis Burchart - GoogleThe owner was very knowledgeable about the business. He assisted me in making sure that I understood what was involved. I respect him for his professional skills and being so truthful.
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Mary Jones - GoogleThank you Shawn for your caring professionalism. You saved my day and night. My remote for my lift chair (my bed) broke at 4am and you replaced it the same day before 3pm.
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Deb Wright - GoogleGreat service and great scooters rented 1 for a week went to the UP and it was great rode all day long only 1 day out of 7 did the battery go below 3 bars. Great battery. Will be using them again!